Premium services
A technical service system designed for those who demand discretion, continuity, and zero surprises. Our services combine operational flexibility, rapid support, and extended protection to accompany every project with competence, confidentiality, and reliable results.
1. Premium flexibility
The birth of a perfect invisible air conditioning system always starts with a careful and rigorous field analysis. For luxury property owners and professionals, however, freeing oneself from work commitments during the week can be complex. The PlanB operational model solves this problem at its root through the principle of Premium Flexibility.
Below are the characteristics that define our site inspection service:
Saturday and Sunday exclusivity
We extend our field operations to the entire weekend. We are at your disposal on holidays to carry out the necessary technical surveys, adapting completely to your hours and your schedule.
Analysis of volumetric and architectural constraints:
The site inspection represents Step 1 of our work method. Our technicians study the volumes of the property, the historical constraints, and the characteristics of the walls to identify the invisible technical spaces in which to house the water-condensed units, eliminating the visual impact on the facade.
Direct planning without filters
The request and organization of the site inspection take place by speaking directly with our internal technicians via a direct line to quickly agree on the date and time of the intervention.
Maximum confidentiality and protection of the home
Every site inspection is conducted with total respect for the client's privacy and the integrity of the environments, applying the maximum care and operational rigor that distinguish the PlanB "White Glove" approach.
2. 5-year warranty protection
3. Immediate assistance protocol
PlanB does not replace the professionals already working on your property: we support and directly supervise your trusted local installer. This allows us to guarantee you timely, local technical support in case of need, while keeping the executive standards and excellence that distinguish each of our systems intact.
The value of an elite air conditioning system is measured not only by its cutting-edge technology but also by the readiness with which it is supported over time. We know that every luxury property has its own dynamics and, often, long-standing trusted professionals.
To combine maximum speed of intervention with our technical rigor, we have created the “Immediate Assistance” Protocol: an operational model that enables and enhances the client’s installer under the constant guidance of our technicians.
The service is divided into two synergistic phases that transform the local maintenance technician into the operational arm of PlanB:
PlanB Technical Service
For the first contact to request assistance, our technical service is always available; they will take charge of the request in the shortest possible time and take action for the resolution.
Dedicated technical training
At the end of the installation, we transfer the necessary skills to your trusted installer. The professional is specifically trained on the architectures of our systems and their operating logic.
Supervision and central direction
The local installer is never left alone. Every control or maintenance activity on the system takes place under the direct supervision and coordination of the PlanB technical office, ensuring the application of company quality protocols.
Choosing the Immediate Assistance Protocol means eliminating logistical compromises.
Zero waiting times
By leveraging the geographical proximity of your preferred professional, response and on-site intervention times are reduced to the absolute minimum.
Continuity and confidentiality
You continue to interface with the figures who already know your property, maintaining maximum confidentiality and peace of mind.
Guaranteed results
The local craftsman operates with the security, original spare parts, and engineering support of a specialized structure, securing the long-term efficiency of your thermal investment.
4. Specialized technical assistance center
After years of activity in the sector, PlanB has accumulated the ideal experience and knowledge to be the partner for the most high-tech brands on the market that require premium treatment for their customers.
Let's evaluate your project together
Tell us about your case: we analyze constraints, needs, and objectives to understand how to intervene in the most effective way.
